CustomHoodie.com.au is owned and operated by VS Wear (ABN 47 642 217 392). This policy describes how we handle personal information across this site, and it aligns with the VS Wear Privacy Policy, which applies to all VS Wear brands. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
When you request a quote, contact us or place an order we collect the details you provide: your name, email address, phone number, organisation name, delivery and billing addresses, and order specifics such as sizing lists, names for personalisation, artwork and design references. We do not store credit card details directly; payments are processed securely through third-party payment providers. Our website also collects usage analytics (via Google Analytics), including device type, pages visited and approximate location, to help us improve the site.
How we use it
Your information is used to prepare and send your quote, produce and deliver your order (including design proofs and order-status communication), keep your approved artwork, colour references and sizing specifications on file so reorders match, and improve our website and service. If you opt in to promotional communication you can unsubscribe at any time; requesting a quote does not add you to a marketing list.
Who we share it with
We share information only as needed to serve you: with shipping providers to deliver your order, with payment processors to take payment, with IT and support contractors who help operate our systems, and with authorities where the law requires. We do not sell your personal data to advertisers. Quote enquiries from this site are answered by the VS Wear team from [email protected], since CustomHoodie and VS Wear are the same business.
Cookies and analytics
Cookies are small text files stored on your device that help the site remember preferences, such as a popup you have already closed. You can disable cookies in your browser settings, though some functionality may be affected. Analytics cookies help us understand how visitors use the site.
Security and storage
We take reasonable steps to protect personal information from unauthorised access, loss and misuse, including SSL encryption on this site. No method of internet transmission is completely secure, and we cannot guarantee absolute security. Order records, artwork and sizing histories are retained so we can honour reorders, our remake guarantee and our file-storage service.
Access, correction and contact
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are able to. Contact [email protected] or call 1800 845 056, Monday to Friday, 9am to 5pm AEST. Changes to this policy will be posted on this page.