CustomHoodie.com.au is owned and operated by VS Wear (ABN 47 642 217 392), an Australian owned and operated custom sportswear supplier. These terms mirror the VS Wear Terms of Service, which apply in full to every order placed through this site; where anything here is silent, the VS Wear terms govern. Contact: [email protected] or 1800 845 056, Monday to Friday, 9am to 5pm AEST.
Agreement and acceptance
These terms apply to all orders and dealings with CustomHoodie and VS Wear. Acceptance occurs when you request a quote and proceed, approve a design, pay a deposit or pay an invoice in whole or in part. Anyone ordering on behalf of a club, school, business or other organisation warrants they are authorised to bind that organisation; unauthorised orderers accept personal liability for the order.
Custom-made products
Every garment is manufactured to your specifications and is unsuitable for resale to anyone else. Custom-made products are excluded from change-of-mind returns, and your rights are those set out in these terms plus any rights under the Australian Consumer Law that cannot lawfully be excluded.
Manufacturer branding
Garments carry VS Wear manufacturer branding (label, tag or sublimated logo) as standard. By ordering you acknowledge this branding will be present; omitting it requires prior written agreement from management and may attract a fee.
Quotes, orders and confirmation
Quotes are free, carry no obligation and are valid for the period stated on the quote (30 days where unstated). Your order is confirmed when you approve your mock-up in writing, the required deposit or payment is received, and we issue written acceptance. Pricing reflects the quoted quantities and specifications; changes to either may change the price.
Payments and deposits
A 50% deposit is required to commence design and production, with the balance and any shipping due before dispatch. We may withhold dispatch until full payment is received in cleared funds. Late payment may suspend work and reasonable collection costs may be recovered. A chargeback on a custom order does not extinguish liability for the full order value.
Design service, proofs and approval
Design and mock-up service is included with confirmed orders: your proof is provided within 1 to 2 business days of ordering, with unlimited revisions until you approve in writing. If an order is cancelled after design work has commenced, a design and administration fee may be charged. Changes requested after written approval may incur additional fees.
You are responsible for checking every detail of the proof before approving: spelling, names, numbers, colours, placements, quantities and sizes. We manufacture to your approved artwork and specifications and are not liable for errors contained in what you approved.
Colour, batch variation and designs without source files
Screen colours differ from fabric. Minor variations in shade, tone or print position, and minor colour variation between production batches on reorders, are normal characteristics of custom manufacture and are not defects. Where you supply a design without editable source files (including AI-generated images), we replicate it as closely as practicable and you accept the finished product is a best-effort replication of the reference you approved.
Materials and sizing
We endeavour to use specified materials and may substitute comparable alternatives of equivalent performance where supply requires; such substitution is not a defect. Published fabric weights describe our two lines: 380gsm heavyweight cotton fleece and 280 to 350 GSM sublimated polyester. Sizing is manufactured to the size breakdown you approve; minor measurement variation within industry tolerance (typically 1 to 2 centimetres) is not a defect, and fit preference against an accurately made approved size is not grounds for remake or refund. Pre-production samples may be available by arrangement, particularly on larger orders.
Intellectual property
You warrant that you own or are licensed to use all logos, artwork and content you supply, and that reproducing them will not infringe any third party's rights. You indemnify VS Wear against claims arising from customer-supplied content. We may refuse to reproduce content that appears to infringe rights or is offensive or unlawful.
Remake guarantee, defects and returns
We offer a 100% remake guarantee for genuine manufacturing defects: where finished garments do not match your approved artwork and production files. Claims must be made within 14 days of delivery with photographs of the affected garments. Defects do not include normal wear, misuse, approved-specification outcomes, screen-versus-fabric colour difference or batch variation. Custom-made products cannot be returned for change of mind; approved returns are resolved by remake, or where applicable, store credit within 30 days.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the ACL that cannot lawfully be excluded.
Delivery and risk
Freight is quoted and invoiced before dispatch, and delivery is tracked Australia-wide. Risk passes on delivery. We are not liable for carrier delays or events outside our control, and we will assist with carrier claims for transit-damaged goods. Our guaranteed production window is 3 to 4 weeks from design approval; delivery time is additional.
Cancellations and changes
Orders cannot be cancelled once production has commenced. Pre-production cancellations may forfeit the deposit to the extent of design and administration work performed. Specification changes after confirmation may incur fees and reset timelines.
Liability, force majeure and disputes
To the extent permitted by law, our liability is limited to the order value or resupply of the goods, and we exclude liability for indirect or consequential loss. We are not liable for delay or failure caused by events beyond reasonable control, including natural disasters, pandemics and supply chain disruption, and timelines extend accordingly. Disputes are addressed first by good-faith negotiation, then mediation, before any court action. These terms are governed by the laws of New South Wales, and the parties submit to the jurisdiction of its courts.
Privacy
Personal information is handled under the Privacy Act 1988 (Cth) as described in our Privacy Policy, which aligns with the VS Wear Privacy Policy.